Question 1

Which areas do you deliver to?

Accepted Answer

Deliveries run in Dubai today, with other emirates being added as our network expands. Configured zones, fees and minimum order values are listed on the How It Works page.

Question 2

Do I need an account to order?

Accepted Answer

No. You can check out as a guest with your name, phone, emirate and address. Your order number lets you track the order afterwards.

Question 3

How do I pay?

Accepted Answer

Payment on delivery is available while online payment integration is being finalised. Business accounts are invoiced according to the terms agreed in their quote.

Question 4

Can I order in bulk for my restaurant or shop?

Accepted Answer

Yes. Send your product list, volumes and delivery frequency through the wholesale quote form and our team will reply with pricing and a delivery schedule.

Question 5

Where does your produce come from?

Accepted Answer

We source locally and internationally, including a network across Africa and other export markets, so we can hold seasonal availability. Origin is shown on the product page where confirmed.

Question 6

Can you source a product that is not listed?

Accepted Answer

Often, yes. Use the sourcing request form with the product, preferred origin and volume, and we will confirm feasibility and lead time.

Question 7

How do I track my order?

Accepted Answer

Open the Track Order page and enter your order number together with the email used at checkout.

Frequently asked questions